Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
Personal Information You Provide
When you create an account, subscribe to our services, or contact us, we collect information that you voluntarily provide to us. This includes your name, email address, phone number, company information, and any other details you choose to share.
- Account registration details including your full name and email address
- Professional information such as job title, company name, and industry sector
- Communication preferences and subscription settings
- Payment information when you purchase our services
- Feedback, survey responses, and support communications
Automatically Collected Information
We automatically collect certain information when you visit our website or use our services. This helps us understand how you interact with our platform and improve your experience.
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on site, and click patterns
- Location data based on your IP address
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Here's how we use your data:
Service Delivery
We use your information to deliver our corporate finance services, process your transactions, and provide customer support. This includes sending you important updates about your account and our services.
- Creating and managing your account
- Processing payments and managing billing
- Providing customer support and responding to inquiries
- Sending important service notifications and updates
- Personalizing your experience on our platform
- Analyzing usage patterns to improve our services
- Ensuring security and preventing fraud
Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share your information in specific circumstances outlined below:
Service Providers
We work with trusted third-party service providers who help us operate our business. These partners have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.
- Payment processors for handling transactions
- Cloud hosting providers for data storage
- Email service providers for communications
- Analytics providers for website performance
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Security Measures
Our security measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection best practices.
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Secure data centers with physical access controls
- Regular backup procedures and disaster recovery plans
Your Rights and Choices
You have several rights regarding your personal information. We're committed to helping you exercise these rights and maintain control over your data.
| Right | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of your personal information | Contact us via email or phone |
| Correction | Update or correct inaccurate information | Login to your account or contact support |
| Deletion | Request deletion of your personal information | Submit a written request to our privacy team |
| Portability | Receive your data in a portable format | Contact us with your specific requirements |
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.
Types of Cookies We Use
- Essential cookies that are necessary for the website to function properly
- Performance cookies that help us understand how visitors interact with our site
- Functional cookies that remember your preferences and settings
- Marketing cookies that help us deliver relevant advertisements
Managing Cookies
You can control cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. The retention period depends on the type of information and the reason we collected it.
Retention Periods
Account information is retained for the duration of your account plus 7 years for compliance purposes. Communication records are kept for 3 years, while website analytics data is retained for 2 years.
- Active account data: Retained while your account is active
- Transaction records: Kept for 7 years for regulatory compliance
- Marketing communications: Retained until you unsubscribe
- Support tickets: Kept for 3 years for service improvement
International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data during these transfers.
Transfer Safeguards
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions recognizing equivalent protection levels
- Certification schemes and codes of conduct
- Regular assessment of data protection standards
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'll notify you of any material changes by email or through a prominent notice on our website.
Policy Updates
When we make significant changes to this policy, we'll provide at least 30 days' notice before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us:
We aim to respond to all privacy-related inquiries within 5 business days.